At Henry Hammock, we strive to ensure that every customer is satisfied with their purchase. However, we understand that sometimes things don’t go as planned. Please read our Return and Refund Policy carefully to understand your rights and options.
1. Eligibility for Returns
We accept returns under the following conditions:
Damaged or Defective Products: If your product arrives damaged or defective, we will offer you a replacement or refund.
Incorrect Products: If we send the wrong product, we will arrange for the correct item to be sent to you or issue a refund.
Please note that we do not accept returns for change of mind, incorrect orders made by the customer, or used items unless they meet the above criteria.
2. How to Request a Return
If you receive a damaged or incorrect product, please follow these steps:
Contact us within 7 days of receiving your order via email at [email protected].
Provide order details, including your order number, a description of the issue, and photos of the damaged or incorrect item(s).
Once we receive your return request, we will review it and guide you on how to proceed with the return.
3. Return Process
Return Shipping: If your item is eligible for a return due to damage or error on our part, we will provide you with return shipping instructions and cover the return shipping cost.
Return Condition: To be eligible for a return, the product must be in unused, unwashed, and resellable condition (except in cases of damage).
4. Refund Process
Refund Method: If your return is approved, we will issue a refund to the cash on delivery payment method used during the order process.
Processing Time: Refunds will be processed within 7-10 business days from the date of approval. Depending on your bank or financial institution, it may take additional time for the refund to appear in your account.
5. Non-Returnable Items
The following items are not eligible for return or refund:
Products that have been used, opened, or altered.
Products without a valid proof of purchase or order number.
Items purchased as part of a special offer or sale.
6. Exchanges
At this time, we do not offer exchanges. If you would like a different item, please return the original item and place a new order.
7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
Henry Hammock
Email: [email protected]